Our services are usually quote-based and may involve coordination, document review, sourcing, consulting, platform support, or trade mission assistance. Refund handling depends on the service scope, work already performed, and any third-party costs involved.
Overview
We aim to handle payment concerns fairly and professionally. Any refund request will be reviewed based on the written quote, invoice, service agreement, and the stage of work at the time the request is received.
Quotes and payments
Clients should review the quoted service scope before making payment. Payment may confirm approval for us to begin coordination, document review, application support, sourcing work, consulting, or other agreed services.
Cancellations
If you wish to cancel a service request, contact us as soon as possible. Where work has not started, a refund or adjustment may be considered. Where work has started, completed work, administrative time, and committed costs may be deducted from any refund considered.
Third-party fees
Payments made to third parties, including government bodies, visa centres, logistics providers, hotels, airlines, translators, guides, suppliers, or other external providers, may be non-refundable or subject to the third party’s own policy.
Trade mission and application support
For Canton Fair, visa application assistance, sourcing, or travel-related support, we provide coordination and support services. We do not control third-party approval decisions, processing timelines, airline rules, hotel rules, or official event policies.
Contact us
For refund or cancellation questions, email business@coneorbit.com with your name, payment reference if available, and service request details.